Delivery Management
Your riders and the marketplaces, dispatched from one screen.
See every order in flight, who is carrying it and how late it is running, whether it is your own rider or a marketplace courier.
- SLA countdown on every order in the queue
- Assign a rider, or let auto-assignment do it
- Live rider status: online, on a run, idle
Your own fleet
Riders get the run on their phone with tracking and handoff, and you keep the margin.
Marketplaces too
Uber Eats and Deliveroo orders sit in the same queue instead of on a separate tablet.
Late before it is late
Orders escalate as they approach their SLA, so the board tells you what to fix while you can still fix it.
The rider app does the rest
Riders go online, pick up their runs, navigate, collect cash and close the delivery, and the dispatch board follows them the whole way.
The customer sees it too
While the kitchen cooks and the rider drives, the order status board on the wall shows customers exactly where their number is.
What it runs on
- Rider app
- Android and iOS, with live location and route handoff
- Dispatch
- Browser, in the same back office as the rest of the business
- Assignment
- Manual, or automatic by zone and rider availability
- Marketplaces
- Uber Eats and Deliveroo orders in the same queue