Delivery Management
Your riders and the marketplaces, dispatched from one screen.
See every order in flight, who is carrying it and how late it is running, whether it is your own rider or a marketplace courier.
- SLA countdown on every order in the queue
- Assign a rider, or let auto-assignment do it
- Live rider status: online, on a run, idle
Connected to the services you already use
- Uber Eats
- Deliveroo
- Stripe
- PayPal
- Apple Pay
- Google Pay
- SumUp
Your own fleet
Riders get the run on their phone with tracking and handoff, and you keep the margin.
Features
Tracking board and map
Every delivery on a board and a map, with rider positions.
- Map with live riders
- Countdown on every order
- Delivery history
Delivery zones
Define zones by postcode or on the map, with minimum order, fee and delivery time.
- Postcodes or drawn on the map
- Minimum order and fee
- Estimated time per zone
Assigning deliveries
Assign a delivery by hand, or let automatic assignment offer it to the right rider.
- Manual or automatic assignment
- Delivery offered, accepted or refused
- Rider presence and availability
Automatic dispatch
A delivery is offered to a rider, times out if nobody answers, and goes back out to someone else. A rider can decline with a reason: too far, too heavy, wrong vehicle, busy.
Estimated arrival time
Every order gets an estimated arrival time, followed until handover.
Marketplaces in the same queue
Uber Eats and Deliveroo orders arrive with yours, with no separate tablet.
The rider app does the rest
Riders go online, pick up their runs, navigate, collect cash and close the delivery, and the dispatch board follows them the whole way.
Take direct orders on your own websiteThe customer sees it too
While the kitchen cooks and the rider drives, the order status board on the wall shows customers exactly where their number is.
What it runs on
- Rider app
- Android and iOS, with live location and route handoff
- Dispatch
- Browser, in the same back office as the rest of the business
- Assignment
- Manual, or automatic by zone and rider availability
- Marketplaces
- Uber Eats and Deliveroo orders in the same queue
Common questions
Do Uber Eats and Deliveroo orders go through the same board as my own riders?
Yes. Your own riders and marketplace couriers sit in the same queue, in the same view, instead of a separate tablet for each marketplace.
What happens if a rider declines a delivery?
The offer times out if nobody answers, and automatically goes back out to another rider. A rider can decline with a reason: too far, too heavy, wrong vehicle, busy.
Do my riders need special hardware?
No. The rider app runs on Android and iOS, on their own phone, with tracking and delivery hand-off.
Worth reading before you choose
Uber Eats and Deliveroo: one order queue for your restaurant
One kitchen queue, one menu kept once, pauses that lift themselves and an alert when a platform shows you closed: getting out of the tablet forest.
Read the articleRestaurant click and collect: selling without commission
A site in your brand, pickup slots, Stripe, PayPal or pay at pickup, one menu, tracking and loyalty: setting up click and collect without commission.
Read the articlePizzeria POS system: the 6 things to check
Sizes and toppings, meal deals, phone orders, delivery zones, one kitchen queue: what a pizzeria’s till must do, and what to ask during a demo.
Read the article