Uber Eats and Deliveroo: one order queue for your restaurant
An Uber Eats tablet, a Deliveroo tablet, the till and your website: four screens to watch during the rush. Here is how to bring them into one queue, with one menu.
By the Maxilog team · · · 7 min read
Centralising Uber Eats and Deliveroo in a restaurant means receiving both platforms’ orders straight into your till and onto your kitchen screen, in the same queue as the counter and your own website. The menu, sold-out items, pauses and opening hours are set once, on your side, then sent to both platforms.
Why is one tablet per platform a problem?
Because each tablet is one more queue and one more menu. Deliveroo says it equips partner restaurants with a tablet and built-in printer (Deliveroo), and Uber Eats includes its own with its Premium plan (Uber Eats). Add your till and your website and you have three or four screens ringing on their own.
Day to day, that means orders keyed into the till by hand, a sold-out dish removed on one platform but forgotten on the other, and a pause started during the rush that nobody lifts. Uber Eats acknowledges it: its pricing page offers to connect the platform to the restaurant’s till system. To see how the main tills handle online and platform orders, read our restaurant POS software comparison.
How do Uber Eats and Deliveroo orders reach the same queue?
Once your accounts are connected, every Uber Eats or Deliveroo order enters Maxilog as an ordinary order: a ticket number, sizes, options and meal deals matched to the items on your menu, and the customer’s notes. It appears on the till’s live-orders board alongside orders from the counter, the online ordering site and the kiosk.
- Accepting is done from that board. Auto-accept exists but is off by default: it is a setting you choose to turn on. It does not apply outside opening hours or during a pause.
- The kitchen gets the ticket on acceptance, on the printer or on the kitchen display, where an Uber Eats or Deliveroo badge shows where it came from.
- Statuses go back to the platform: accepted, then ready. The platform’s customer stays informed without anyone touching the tablet.
Still keep the tablet within reach for two specific cases: an order line that matches no item on your menu (the order is then not imported and the team gets an alert), and cancelling a Deliveroo order that has already been accepted, which still goes through Deliveroo.
How do you keep one menu for Uber Eats and Deliveroo?
You edit the menu in the Maxilog back office, and the change reaches both platforms within the minute, with no button to press. What goes out: names, descriptions, photos, prices, sizes, options and meal deals for the items you make visible on the delivery channel. A full sync also runs every night.
A safeguard prevents bad surprises: if a push would remove an item that is still live on a platform, it waits for someone to approve it after a preview of the differences.
Opening hours travel the same way. Weekly hours are sent to both platforms, along with full closing days in the next seven days.
One thing to know: the price is the same everywhere. Maxilog does not currently support a marked-up price specific to Uber Eats or Deliveroo.
How do you handle a sold-out item or a rush without forgetting to reopen?
An item marked unavailable in Maxilog becomes unavailable on Uber Eats and Deliveroo straight away. If you give a return time, it comes back on its own at that time. With stock management, an ingredient that runs out marks its dishes unavailable everywhere on its own.
For the whole restaurant, the Pause button on the orders board pauses both platforms in one move, for 15 minutes, 30 minutes, an hour, up to 4 hours, or until the business day is closed. A countdown stays on screen, the pause can be extended in one click, and it resumes automatically at the planned time: nobody has to remember to reopen. The same pause also stops orders from your website and app.
When the kitchen is just busy and you do not want to close, “kitchen busy” mode adds minutes to the preparation time announced to the platforms, for as long as you set.
What if the platform shows you as closed while you are open?
This is the costliest failure because it is silent: no orders arrive and nobody notices. Maxilog regularly asks Uber Eats and Deliveroo for your store’s status. If a platform reports you offline while you have not started any pause, its chip turns red on the orders board, with the reason the platform gives.
The alert deliberately fixes nothing on its own: it tells you where to look. The board also flags a pause that could not be applied on a platform.
How do you follow platform couriers and your own riders?
Both have their place, but not in the same spot:
- Uber Eats and Deliveroo couriers appear on each order’s card: courier assigned, on the way, arrived, order collected, with their name, vehicle and waiting time. An alert fires when a courier has been waiting for several minutes, and the kitchen display shows a badge as soon as they arrive.
- Your own riders, for orders from your website and the phone, are tracked on the dispatch board of the delivery module and receive their runs in the rider app. Platform orders are not sent there, since the platforms’ couriers deliver them.
What about platform commissions?
Centralising changes nothing about the platforms’ terms: Uber Eats and Deliveroo orders remain subject to their fees. Uber Eats France’s pricing page, for example, lists for the Standard plan a 30% service fee, reduced to 15% on pickup orders, plus a weekly subscription fee (Uber Eats, page checked on 30 September 2026). Check your own terms in your contract.
What changes is what you do with returning customers. Orders placed on your website, app or kiosk carry no Maxilog commission. Our article on commission-free click and collect explains how to get them ordering from you.
Where do you start?
- Gather your Uber Eats and Deliveroo restaurant IDs.
- Start from your till’s menu and make visible the items you sell for delivery.
- Check your opening hours and your upcoming closing days.
- Decide whether orders are accepted by hand or automatically.
- Show the team the Pause button, the automatic resume and the red chip.
- Place a test order on each platform and follow it to the courier.
For a pizzeria, our article on the pizzeria POS system covers sizes, toppings and the single kitchen queue.
The clearest proof is seeing an Uber Eats order land in the kitchen next to a counter order. Book a demo: we run it with your menu.
Frequently asked questions
Can you receive Uber Eats and Deliveroo orders without their tablet?
Mostly, yes. With Maxilog, both platforms’ orders arrive in the till and on the kitchen display, and their statuses go back to the platform. Keep the tablet for two cases: an order item missing from your menu, and cancelling a Deliveroo order that has already been accepted.
Does the Uber Eats and Deliveroo menu update by itself?
Yes. A menu change in Maxilog reaches both platforms within the minute, with photos, sizes, options and meal deals. An item marked unavailable is unavailable there straight away. If a push would remove an item that is still live, it waits for approval.
Can you pause Uber Eats and Deliveroo for 30 minutes?
Yes. The Pause button on the orders board stops both platforms for a chosen time, from 15 minutes to 4 hours, or until the business day is closed. It resumes automatically at the planned time.